It goes without saying that the taxi business has become a big part of an extremely competitive market – not just among other taxi companies but limousine companies, too. The ground transportation business has finally turned to the customers for solutions: these days, business owners are actively involved in monitoring customer satisfaction in terms of actively upgrading their services and finding ways to make the customers happy, without having to stress over the risk of their customers changing companies on a vim.
The situation is similar for both taxi and limousine companies and the competition is strong. Taxi services are under constant pressure to look out for the next big thing in the industry and include it in their offer. But that’s understandable: after all, customer satisfaction should be everyone’s primary goal, right?
Observing the market for the past several years, it’s become obvious which services are an absolute must to offer and why those particular services were the ones to positively escalate in the first place. Here’s the list of top 5 taxi services you want to have as part of your service list:
Door to Door Taxi Services
Most taxi services are reduced to a single party transportation and it has been so for decades; however, once door-to-door transportation’s been introduced to the market, customers have realized they’re better off with something as convenient as that. With the door to door service, customers have the option not only to pick up a few of their friends/family on the way to their final destination but extend their traveling line altogether without having to worry about charges or ending up frustrated with a snappy driver. Stop here and wait there, pick this person up and drop that one off – certainly is way more convenient than a straight-to-there option that leaves no space for customization.
Although hailing a cab at the airport has long been the only option available, with the introduction of scheduling taxicab rides, things have changed for the better (well, for the customers, at least). Nowadays, the customers can schedule their taxi ride and be sure they’ll have a transportation waiting to pick them up when they land. With such busy lives we lead, having a reliable taxicab service to take yet another task off of our mind is incredibly important.
Wheelchair Accessible Cabs
Wheelchair non-emergency transportation now available as part of a taxi service is what everyone was waiting for, really. If you are in Springfield, wheelchair accessible cabs near you comes with companies like Springfield Yellow Cab which is one of the currently limited number of taxicab companies that have extended their offer to this type of service. Having a taxi fleet and knowledgeable staff equip to help the disabled is essential if you want your taxi business to rank high and your customers to stay satisfied. Naturally, unless you are a field-focused, medical transportation taxi service, you won’t have the majority of your clients use the wheelchair taxi service but those who do – will keep coming back if you provide them with high-quality deals.
Hourly service is getting increasingly popular among taxi clients who are traveling a lot on business, have clients who come out of town or are tending to a lot of stuff around town almost regularly. Naturally, the service isn’t reduced to business bookings only; plenty of customers are relying on hourly service for visiting their favorite clubs, restaurants, cultural sites, entertainment venues, sporting events or other spots using this type of taxi service. Although taxis generally offer an hourly service as the base of their charging methods, with hourly packages offered by some taxi companies, clients get affordable discounts that pay off in the long run. Plus, booking hourly service takes the pressure off in terms of booking reliability: calling a cab and expecting the company to have an available vehicle at all times is a far stretch; however, booking an hourly service in advance is ensuring you’re covered 100%.
Seniors on the Go
Designing a taxi service specifically for seniors is one of the smartest things we’ve seen happen in the taxi industry. With the special type of care seniors need, having patient and skilled taxicab drivers help them out and assist in handling their chores is wonderful! And, this type of organized service is great for both the seniors’ caretakers and seniors themselves. Great Springfield-based taxi companies like Springfield Yellow Cab even have senior citizens taxicab coupon booklets that grant the seniors with a number of benefits. It’s all about customer satisfaction, after all.
There you have it – the most popular services customers expect their taxicab companies to offer. So, if you already own a taxi company or are planning on starting one, make sure you include these five services into your list.